Partnered With
The team behind
your team.
Services, software, and engineering built to help channel partners build and scale their CX practice.
A Familiar Scenario
“It’s a 500-seat deployment. We have to say yes. We’ll figure out the rest after the PO.” — Sales
“Oh, by the way… they need to be live in under 90 days.”
“Oh, by the way… they need to integrate with a legacy system nobody’s ever seen.”
“Oh, by the way… they want AI included.”
“Oh, by the way… I told them we could customize that.”
None of it is unreasonable. All of it lands at once.
What Nobody Sees
The questions only
you’re asking.
Where am I going to find the capacity?
Can we absorb this without adding headcount?
Who can even learn this skill in time?
At 95% utilization, how do I send anyone to training?
How much more can I ask of my team?
The Universal Challenge
Every partner is under pressure to grow.
The line never moves in your favor.
Expand capability. Add no headcount. Zero room for error.
What Successful Partners Know
The partners who scale fastest
didn’t try to build everything themselves.
They doubled down on what they do best — and brought in specialists for the rest.
What We Do
Cresyn: guiding growth, every day.
We connect proven international technology companies with the US channel — VARs, MSPs, and systems integrators — so partners can expand capability and accelerate growth without building every capability in-house.
Partner Spotlight
Our first strategic partner: Omningage.
Most companies are a software company, a consulting company, or a staffing company. Omningage is all three — under one engineering organization.
What normally takes three vendors, in one engineering team.
& Cisco Expertise
Communications Engineering
Software Development
What They Bring
A complete engineering organization.
Our Value
What we bring to every partnership.
- Engineering Expertise
- Resource Smoothing
- Specialty Engineering
- Amazon, Cisco & AI
- Omningage Desktop
- OmniTrAIna
- AI-Enabled Self-Service
- AI Kiosks & Assistants
- Custom Integrations
- Custom Connectors
- Full-Stack Product Dev.
- Proof of Concept
- RFP as a Service
- Enterprise Solution Validation
- Difficult Customer Recovery
- Lower Employee Turnover
01 · People
Specialized engineering expertise, exactly when you need it.
Engineering Expertise
0 development & engineering resources across Amazon Connect, Cisco, AI, and cloud digital channels. Largest deployment: 0 agents.
Resource Smoothing
Flexible capacity that absorbs demand spikes without adding permanent headcount.
Specialty Engineering
Give us your hardest requirement. We thrive on difficult.
02 · Product
AI-powered CX applications, ready to deploy.
Omningage Desktop
A modern, unified agent desktop that consolidates interactions, applications, and workflows into one interface.
OmniTrAIna
Picks up where traditional QM ends — closing the loop from feedback to lasting behavior change.
AI-X
AI-powered self-service, virtual assistants, and intelligent kiosks across voice, chat, web, and in-person experiences.
03 · Process
Development and CX engineering that keeps projects moving.
Custom Integrations
Connecting contact center platforms, CRMs, and third-party systems into one seamless experience.
Full-Stack Development
Architecture through deployment — UX, frontend, backend, APIs, cloud, AI, and testing.
Proof of Concepts
Rapid, cost-effective PoCs that reduce risk and keep your core team focused on delivery.
04 · Profits
Protect your margins. Grow your business.
RFP as a Service
Turn RFPs from a drain into an advantage with AI-assisted response, proven content, and AWS funding support.
Enterprise Solution Validation
Independent validation of architecture, scalability, security, and implementation readiness.
Difficult Customer Recovery
We take ownership of the customers that erode morale and margin, so your team doesn’t have to.
Spotlight
RFP as a Service
Pursue opportunities you’d normally have to pass on — without losing the customer.
Press → to continue the story
Partner identifies an RFP where Amazon Connect appears to be a viable solution.
- We don’t pursue every RFP.
- We evaluate technical fit.
- We evaluate whether Amazon Connect is competitive.
- We evaluate whether the engagement is a good fit for all parties.
If it’s not a fit, everyone saves time and resources.
Partner
- Customer relationship
- Commercial ownership
- Proposal submission
Cresyn
- AI-assisted proposal development
- Proposal management & coordination
- Accelerated response creation
Omningage
- Amazon Connect architecture
- Solution engineering & technical IP
- Specialized implementation expertise
Amazon MAP funding helps offset much of the effort required to pursue qualified opportunities — so the cost doesn’t fall on one partner alone.
Once the customer formally confirms we’re still in contention — for example, a shortlist notice — Amazon may release applicable MAP funding milestones.
- Partner owns the customer relationship and submits the proposal.
- Partner resells Amazon — and can implement and manage the solution.
- Cresyn and Omningage simply extend what the partner can deliver.
Case Study
450 agents. 5 countries. One partner.
Mobile-first scheduling & marketplace platform connecting clients with barbers, stylists, and spa professionals — 24/7, worldwide.
Migration from Vonage to Amazon Connect, with Salesforce integration.
“Working with our partner Omningage on Amazon Connect implementation has been exceptional. From initial discovery to project kickoff, the process was remarkably fast and efficient.” — Natalia Zub, AWS Account Manager, Booksy
Phase 2 already in discussion — before go-live.
Proven Across Verticals
Different industries. Same result.
Timpson
UK high-street retailer, 2,000+ locations. AWS-native AI voice assistant.
- 16 weeks to kick-off
- $75K initial ARR (AI bot)
- Full platform replacement now in assessment
GoCrisis
Emergency contact center services for airlines, oil & gas, and cyber incident response — including US airlines and the Department of Homeland Security.
- 4 weeks to kick-off
- $250K+ initial ARR
- 250+ agents — emergency helpdesk live within 30 minutes of an incident
Why It Works
Helping partners say yes — without fear.
Expand Without Hiring
Access specialized engineering without growing headcount.
Win More Complex Deals
Bring Amazon Connect, AI, Cisco, and full-stack expertise to every pursuit.
Deliver With Confidence
Scale capacity, accelerate delivery, solve the hard stuff.
Protect Your Business
Raise win rates, recover difficult customers, protect your best people.
Partners who engage Cresyn early say yes more often, deliver faster, and grow revenue while protecting margin.
Next Steps
Let’s build together.
The first step is simple — a mutual NDA and a discovery call.
NDA & Mutual Discovery
Share capabilities, find where we align.
Partnership Agreement
Clear terms, responsibilities, revenue structure.
Go-to-Market Execution
Co-selling, enablement, and delivery from day one.
Guiding growth, every day.
For Reference
Additional capabilities.
Optional detail for partners who want to go deeper — not required for the story.
Flexibility
Four ways to deliver Amazon Connect.
Every customer is different. We meet them where they are.
Run It Yourself
We build and hand over. Best for teams with strong in-house capability.
Run It With Support
We build and support until the customer is ready to take ownership.
Fully Managed
We build, run, and continuously improve. Outcomes without operational burden.
As a Service
A ready-to-use contact center with one simple bill. Enterprise capability, no platform to manage.
Services
End-to-end Amazon Connect expertise.
Emerging Products